Privacy Policy


Qaswa Law’s legal name is Qaswa Law Ltd (“we”, “our”, “us” or “Qaswa Law”). We are committed to protecting the privacy of all users of our website (the “Site”). This privacy policy explains how we use and protect your personal information. We are the “controller” of the information we process unless otherwise stated.


When you visit the Site, you are asked for information about yourself if you choose to make an enquiry or request a call back including your name, contact details, location, and information about your personal/company’s legal situation.

We collect information about your use of the Site and information about you when you contact us or provide us with feedback, including via email, post, or phone.

We collect information from your computer, such as its operating system, the device and connection type, and the IP address from which you are accessing our Site.


We collect your information when you interact with us or use our services, such as when you use our Site. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.

We collect information

  • Through your interactions with us or our services, such as when you
    request information or to receive marketing.
  • When you browse or use our Site

We will only process your information if there is a reason for doing so, and if that reason is permitted by law.

Where we need to provide you with the service you have requested or to enter into a contract with you, we use your information to:

  • Enable us to provide you with access to the relevant parts of the Site;
  • Supply the services you have requested, we collect your name, contact details, location, and details of your personal legal issue; and
  • Contact you where necessary concerning our services, We collect the information listed above and any additional information we may need to resolve your issue


5. We also process your information

We also process your information where we have a legitimate interest for doing so, which are to:

  • personalize our services;
  • improve the effectiveness and quality of service that our clients can expect from us in the future;
  • Tailor content that we or our partners display to you, for example to
    Make sure you see the advertising that is most relevant to you, based on
    characteristics determined by us;
  • enable our client support team to help you with any inquiries or
    complaints in the most efficient way possible and to provide a positive client
  • analyze your activity on the Site so that we can administer, support,
    improve and develop our services for statistical and analytical purposes
    and to help us prevent fraud; and
  • Detect, investigate, report, and seek to prevent fraud or crime.

We also process your information to enforce our contractual terms with you and any other agreement, to ensure compliance with our internal policies and procedures and for the exercise or defense of legal claims, and to protect the rights of Qaswa Law or others (including to prevent fraud).


The information we collect about you will be transferred to and stored on our servers located within the U.K. We are very careful and transparent about who else your information is shared with.

Where relevant and you give your consent, we may share the information you volunteer to us with partners to enable them to investigate and respond to complaints.

We share your information with third-party service providers that provide services on our behalf. The types of third-party service providers with whom we share your information with include for example:

  • IT service providers (including cloud providers);
  • Our Website developers/managers; and
  • Client support providers

If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

We may also share your information:

  • if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement;
  • In order to enforce our contractual terms with you and any other agreement.
  • To protect the rights of Qaswa Law, our partners, or others, including to prevent fraud; and
  • with such third parties as we reasonably consider necessary in order to prevent crime, e.g. the police or for health and safety purposes.

We have in place technologies and policies to protect your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

Unfortunately, the transmission of information via the Internet is not completely secure.

Although we will take steps to protect your information, we cannot guarantee the security of your information transmitted to the Site; any transmission is at your own risk.


We will only retain your information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. Otherwise, we securely erase your information where we no longer require it for the purpose we collected it for.


Under certain circumstances, you have rights under data protection law in relation to the information we hold about you. These include:

  • The right of access. This is also known as a “data subject access request”. You have the right to receive a copy of the information we hold about you and to check that we are lawfully processing it.
  • The right to rectification. You are entitled to have any incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us.
  • The right to erasure. This is also known as “the right to be forgotten” which enables you to request the deletion or removal of certain of the information that we hold about you where there is no good reason for us continuing to process it. This right is not absolute and only applies in certain circumstances.
  • The right to restrict processing. You have the right to block or suppress further use of your information in certain circumstances. When processing is restricted, we may still have a lawful reason to store your information, but we will not use it further.
  • The right to data portability. You have the right to receive your information in a structured, commonly used and machine-readable format which you can transfer to another service provider or other third party. This right is not absolute and only applies in certain circumstances.
  • The right to withdraw consent. Where we rely on consent to use your information, you have the right to withdraw that consent at any time.  Withdrawing consent will not, however, make unlawful our use of your information before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you.
  • The right to object to processing. You have the right to object to certain types of processing of your information.

To exercise any of these rights, please contact us in writing at: [email protected] If you are unhappy with how we have handled your information you can contact your local data protection authority. In the UK, this is the Information Commissioner’s Office. We would, however, really appreciate the chance to deal with your concerns before you approach your local data protection authority and so we please ask that you contact us first.


If you have any queries or requests about this privacy policy or how we handle your information more generally, you can get in touch by contacting our general customer services team by.

  • email at: [email protected]
  • by post at: Qaswa Law, 9 Sullington Hill, Crawley, RH11 8TA

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. We encourage you to periodically review this page for the latest information on our privacy practices.

This privacy policy was last updated: September 2023

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079000 69400


9 Sullington Hill Crawley RH11 8TA

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© Qaswa Law 2024

Qaswa Law is the trading name of Qaswa Law Ltd. Our registered office is 9 Sullington Hill, Crawley, RH11 8TA. Registered in England and Wales with company number
14506346. Our firm is authorized and regulated by the Solicitors Regulation Authority SRA Number: 8003324